Noticeboard

Contact us online

We have a new method of contacting the practice for non-urgent queries for our registered patients. 
Please click here to contact us online and submit your request
This service is set up to request repeat prescriptions and deal with non-urgent medical queries/problems. You can ask about Fit notes, questions about a referral, and test results. 
You can also access this service using the NHS App. (Go to "messages" and click on "ask your GP surgery a question") 

Please DO NOT use our email to contact the surgery if you need any medical advice or appointments. It can take up to 48 hours to reply to your email. If you have a medical problem please call the surgery or 111 if we are closed

Covid 19 Privacy Notice 2021

Practice Privacy Notice - May 2021

PRESCRIPTION REQUESTS

We will no longer be accepting prescription requests over the telephone. You can order via the Rotherham NHS App or Systmonline. You must order directly from the surgery unless you have access to above.

Appointments

Monday to Friday

Routine GP appointments are available 8am-11am and Afternoon appointments are from 3pm

If you need to discuss something more urgent that cannot wait for a routine appointment please call the surgery at 8am for a call back on the day

Extended Access 

Appointments are available for a Nurse, GP, ANP & HCA

Monday - Friday - 6.30pm-8.30pm

Saturday & Sunday 8am-1pm

Please ask Receptionist for details, and to make a booking for you. These are run by Connect Health Rotherham, along with GP's and are based across the borough.

Practice Nurses

Monday to Friday 8.00am – 6.00pm

The nurses operate an appointment system. 

Reception

The receptionist is available between 08:00 and 18:30 Monday to Friday.  Please note we do not accept telephone requests for prescriptions.

The practice is trained in Care Navigation. This means if a patient phones to request an appointment with a doctor or another Clinician at the practice the reception staff have been trained to ask some questions in order to point the patient to the most appropriate care. This may be an appointment with a member of our clinical team or to another external service we can sign post patients to.

Patient's not attending their appointments

We understand how frustrating it is to have to wait Our Clinicians try their best to work to their appointment times and we hope that you do too. If you arrive more than 10 minutes late for your appointment, you may be asked to make a new appointment and be counted as a Did Not Attend. (DNA) Alternatively, if the patient after you had arrived early they may have been taken in and if you are willing to wait you may still be able to be seen.

Think!- someone else may be in need of this appointment

Chaperone Policy

Our practice is committed to provide a safe, comfortable environment where patient and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required.  This chaperone may be a family member or friend.  On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking in a reception to that arrangement can be made and your consultation is not delayed in any way.  Where this is not possible we will endeavour to provide a formal chaperone at the time of the request.  However occasionally it may be necessary to reschedule your consultation.

Your healthcare professional may also require a chaperone to be present for certain consultation in accordance with our chaperone policy.

If you would like to see a copy of our Chaperones Policy or have any question or comments regarding this, please ask at Reception.

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